Whether you have a tactical issue that needs to be addressed such as bolstering knowledge of your IT operations for a short period, or a more strategic requirement such as a plan for the continuous improvement in the uptime of your technologies, OBS can and will assist.

We provide you with the most competent and up-to-date skills for any length of time. The high cost usually associated with employing gurus of this nature in-house and permanently, is therefore negated. Our people are trained to quickly gain an intimate knowledge of your operation, a key factor in enabling us to solve problems swiftly and efficiently.

As a rule, OBS operates according to the following pillars of strength:

Response: Prompt attendance to client service requests.
Product knowledge: OBS people have a high degree of product knowledge and support insight.
Planning: We ensure that unplanned downtime is minimized though proactive panning and management.
Improving Uptime: Continuous attention paid to increasing Server/Database Uptime.
Performance: An ongoing effort to maximize system performance including DB performance tuning through proactive monitoring and maintenance.
Controls: Strict adherence to your formal change controls is at the heart of any IMAC. This also applies to scheduled maintenance.
System security: An essential focal point of our technologists
Backup: Strict attention paid to the testing of data backup and recoverability
Capacity: We document our capacity plans.
24 x7: After hours support is not ad hoc. We formalise the process
Quality: ISO9002 documented procedures, standards and SLAs
Automation: Every effort is made to create efficiencies through the use of automated system management.
Formal Procedures: Our escalation procedures are always documented.
Regular reporting: Our monthly resource usage reports are graphic and informative.
Effective team communication: We talk with our customers.

The South African legacy of historical discrimination against people of colour makes it imperative that a pillar supporting the existence of winning and truly South African companies be a drive towards erasing the imbalances created by the past. That critical pillar is the empowerment of Black people in society, the workplace, as well as through their ownership and involvement in the management of companies. In so doing one can fundamentally transform South African business, and therefore contribute to the character of a society that is capable of competing effectively with the world.

To this end, OBS has undergone a deliberate process of sourcing skills from previously disadvantaged individuals. Where some of our people do not as yet have the required skills but have potential, we mentor and educate, both practically and via formal training courses.

OBS was recently rated as AAA Level Two Contributor by Empowerdex, an independent economic empowerment rating agency.